Complaint Resolution Policy

Students are encouraged to contact customer support promptly regarding any concerns related to course content, technical issues, billing, accessibility, or customer service.

Complaints may be submitted by email, telephone, or written correspondence.

Each complaint will be acknowledged within two business days and investigated promptly.

Whenever possible, complaints will be resolved within ten business days. If additional research is necessary, the student will be notified of the status and anticipated resolution date.

All complaints and their resolutions will be documented and retained as part of the provider's quality assurance program.

Repeated complaints involving course content or technical performance will be evaluated during periodic course reviews to improve future offerings.